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Frequently Asked

Frequently Asked Questions

Let's answer some of your questions

Here we’ve attempted to answer any and all questions that you may have. Please never hesitate to reach out to us directly. We would love to converse over email, chat, call or even video conference to ensure you have all the information you need.

General Queries

  • We are fully committed to our work and are continuously learning from our mistakes to better ourselves in every way possible.
  • We care about our environmental impact.
  • We treat our employees like family, we are more than just a factory here, and that same energy is manifested in our relationships with our clients. Some of whom we have been working with for over 15 years.
  • We do not take part in exploitative working practices, we offer fair pay, health benefits, schooling tuition subsidies for our employees’ children, job security, maternity leave etc.
  • Extensive experience in the international market and logistical expertise.
  • We hold ourselves to the highest standards of quality check prior to sending out any orders.
  • Always responsive to questions and concerns at any point whether that is video conference, phone call, text, or email.

We manufacture all sorts of knitted and woven products and textiles.

This list is not exhaustive, please contact us if you have any questions about the products we manufacture

  • Knitwear: T-shirts, sweaters (light and heavy), turtlenecks, hoodies, zip-up jackets, ponchos, sweatpants, joggers, robes, loungewear, lingerie, innerwear, lounge sets, pajamas, vests, jumpsuits, rompers, onesie, panties, bras, bralette, crop tops, dusters, cardigans.
  • Shawls, Scarves, Mufflers: Any dimension, color, quality, design. Both screen printing and digital printing are available.
  • Accessories: Wraps, blankets, baby blankets, throws, quilts (recycled and reclaimed cashmere options available), travel sets, goodie bags, eye masks, hats, beanies, socks, pillow covers, socks.
  • Textiles and Yarn: We also supply textile and yarns in different qualities, blends, gauges, plys. Please contact us for any international or domestic needs.

We are located in Tokha, Kathmandu, Nepal.

All of our products are manufactured in Nepal.

We truly allow our work to speak for itself. The Cashmere and Pashmina business is extremely competitive and yet, we have remained a top manufacturer with Customers all over the world for over 40 years. We urge you to first touch, feel, and experience the quality of our products with your own hands.

Please check out our Raw materials page for more information,

This list is not exhaustive, please contact us with any questions you may have

Yarn count List:

  • 100% Cashmere in 26/2, 28/2, 60/2, 100/2, 54/2, 48/2, 42/2, 54/1 o

Blended Yarn List:

  • 100% Cashmere
  • 50% Wool/ 50% Cashmere
  • 80% Wool/ 20% Cashmere
  • 50% Cashmere/ 50% Cotton
  • 50% Cashmere/ 50% Silk
  • 50% Cashmere/ 50% Bamboo

Textiles and Yarn:

  • Bamboo Cotton Cashmere Blend
  • Linen Cotton Blend 
  • 100% Organic Cotton
  • 100% Linen
  • 100% Silk
  • 100% Merino Wool
  • 100% Cashmere

At Sherpa Pashmina Art, the confidentiality and privacy of our client’s information is our utmost priority. Though we are tremendously proud of the amazing work and designs that our talented Customers create, their confidentiality is extremely important to us.

We do not buy, sell, nor trade any information to any third parties.

All requests for factory tours must be made in advance. We do not allow visitors unless they are approved for a visit by our executive board. This protects the workflow at our factory, as well as keeps our visitors safe. We also must keep our Customer’s exclusive designs and copyrighted information safe and thus there are strict policies in place.

If you are a new customer, you may find that an in-person visit may be initially declined.

Yes, we have a showroom located in Tokha, Kathmandu, Nepal. Please contact us to schedule an appointment.

Early Development Queries

Yes! We work with clients at all stages of their business. We advise that Customer’s take time and do their due diligence in learning about the market and the production process needed to bring an idea to life. We will help and guide as much as we can, we can offer advice and direct you in the right direction.

We also can help you find the right packaging materials and aid in brand development.

Absolutely, we are a resource for more than just pumping out products. We are here for you and will aid in any way possible.

No, cheap cashmere comes with unethical business practices such as child labor, exploitation, environmental degradation, and lying. We have exclusive rates because we have worked closely with our suppliers for decades, but cheap high-quality cashmere is an industry myth.

Contact us with information regarding the materials needed, design specification, time frame of delivery and we will get back to you with a rough estimate.

We use a prototype model to make a precise quotation for products. When a prototype is made it allows us to go through the entire manufacturing process once, and is a more accurate way to measure the real cost of production on our part. The prototype allows us to give an exact cost based on the materials used, labor and handling charges, time needed to make the design and other relevant factors.

  • If the sample is in stock, we can send it out within 72 hours.
  • Knitwear samples can take up to 10 business days, it’s important to note that often we work with you throughout the development process until the sample is perfect, hence this is only a rough estimate. 
  • Woven samples can take up to 14 business days.
  • The timeframe for sample production is almost entirely dependent on the workflow at the factory (seasonally this may mean we are more busy), lead time on raw materials, and design complexity.

Yes, all we need are your specifications!

Yes! We are happy to work with you regarding the specifications beyond the template that we will provide. This includes packing, labeling creation and brand development.

Every market has their own slightly different sizing chart. However, we will work with you and your sizing chart when creating your products. If you currently do not have one, we have size charts that we use as a template for different regions of the world that we can offer you.

Please check out our color chart page for more information. Always remember to contact us if you have any questions as this page is not exhaustive.

We can provide any color on the Pantone® Color Matching System. As long as this is the system you are using, we will be able to provide above a 92% color match.

If you are customizing a color, this may take a longer time to develop, but we always try our best to find a solution.

Yes! We believe fabric swatches are a much more environmentally friendly way to get a feel of the fabric and verify the match of the color than a whole garment sample.

We can help you with brand development, which includes label creation and packaging customization.

Production Queries

  1. Confirm order details
  2. Approve Sample
  3. Pay a deposit
  4. Start production
  5. Finish production
  6. Pay leftover balance
  7. Ship goods
  8. Receive goods

This is a broad question that becomes very difficult to answer because there is so much variability in each order. We understand that you also have deadlines to meet, hence we will always strive to be honest and transparent about how long it will take to manufacture an order. We are a people-based factory, where we employ real people to hand make each of your products, this may mean longer production time than an all machine based factory.

We will always do our best to accommodate your requests, contact us with any questions you may have during any point in production. We are always here for you.

Each fabric and blend has its own level of stretch, sensitivity to shrinkage. In addition, other factors such as difficulty/complexity of design, required handling and treating methods etc. can lead to small differences between pieces.

Most manufacturers will request between 1.5-2cm tolerance. Some items may have less or greater tolerance amounts. It varies depending on many factors.